Contact
Talk to us
We are a small team. You will reach someone who works on the product.
Before publishing: confirm
support@supersubscriptions.inexists and receives mail. A published address that bounces is worse than none — it is the address a regulator and Shopify both read as your business contact.
What to include
It speeds things up considerably if you tell us:
- Your store's
.myshopify.comdomain - The subscription id, if it concerns one subscriber
- What you expected and what happened instead
Urgent
If a subscriber is being charged incorrectly, or cannot cancel, say so in the first line. We treat those ahead of everything else — both are situations where delay makes the outcome materially worse for someone who is not our customer.
Migrations
Moving from another subscription app? Tell us which one and roughly how many active subscriptions you have. The first thing we will establish is whether your contracts are native Shopify objects, because that decides whether this is a configuration change or a re-authorisation event. More on migrations.
Documentation first
Most questions are answered at doc.supersubscriptions.in, and the support page covers the handful of problems we see most often.